Shipping policy
Due to our extensive network of printers, it depends on the country of fulfilment. In the UK, we typically use Royal Mail 48. We use USPS Standard shipping in the USA, and AusPost Standard shipping in Australia. We will always get your orders placed into production the same working day. Production time varies slightly between locations, and is normally the same or next working day. During the peak months of November and December this may vary between 1-3 working days, but we will update you when this is the case.
When can I expect to receive tracking numbers?
Tracking numbers will be added into your order portal as soon as they become available to us. Industry standard is 1-3 working days, however we pride on getting tracking to you either the same or next working day in 99% of cases. You will receive an email when your tracking has been added to your orders.
What happens if an order arrives damaged?
If anything goes wrong during shipping, we have you covered. All we need is proof of damage from your customer, and then we can send your customer a replacement completely free of charge. We will never have you out of pocket for something that is not your fault.
What if an order hasn't arrived within the expected time frame?
We always try and ensure your orders arrive on time, however orders do sometimes arrive late due to postage delays. If a customer of yours gets in touch that their order is late, just drop us an email and we will help you out. In the case that an order is lost in the mail, we will also resend free of charge for you.